Terms & Conditions
PLEASE READ CAREFULLY.
BY USING OUR SERVICE YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.
ACE PARTY BUS SERVICE OF HOUSTON RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. BY SIGNING THE AGREEMENT FOR SERVICES, YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.
Reservations:
We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.
No-Shows:
If you do not see your driver at a certain pick up point do not leave before calling the dispatch office, 713-785-5466 and we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride. If we do not hear from you, the driver will wait up to 30 minutes at regular pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.
Damages Resulting From Your Act:
ACE Party Bus Service of Houston will charge you the cost of cleaning the vehicle as a result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.
If the vehicle is put out of commission due to damages resulting from your party you will be responsible for compensating ACE Party Bus Service of Houston for lost revenue until the vehicle is returned to service.
ALL deposits are NON-REFUNDABLE after the reservation has been made and are 25% of the total cost of your trip. This fee is charged at time of booking and confirms your reservation.
Disputes:
Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Rates Changes:
ACE Party Bus Service of Houston can change the rates and any of the services, charges, costs, fees, and expenses at any time without prior notice.
Itemized Invoices:
Corporate clients with established corporate accounts, Itemized invoices will be sent regularly as “Due upon receipt” at the end of each month.
Individual accounts and personal profiles, Itemized invoices are sent only when requested.
Payment Due Date:
Corporate clients with established corporate accounts, All payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract.
Individual accounts and personal profiles, All payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of the ride.
Point To Point Fare:
Point-to-point service is calculated based on mileage and zones. This service is not for a set period of time, just the time needed to travel from point A to point B. if you need a vehicle for “X” hour(s) please reserve the hourly service.
Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.
Hourly Rates:
Packages of Vehicles rented hourly. Certain hourly minimums and distance maximums apply.
- Hourly services provided have a 4-hour minimum. Hourly charge is calculated based on the time vehicle is scheduled to pick up to when the vehicle drops off and the distance between each destination.
- One-way transfer service may not be available on weekends, holidays and during special events.
- Prices vary by date and vehicle availability. (For seasonal events such as graduations, proms, homecomings and weddings, be sure to reserve early.)
Gratuity:
A Tip (gratuity) is added to every trip at a 20% rate, there is no need to tip anything additional to the drivers unless you would like to.
Holidays Surcharges:
A holiday and Severe Weather surcharge may be applied to trips occurring on national/religious holidays or days with inclement weather.
Service Error:
In the event of a vehicle breakdown or service Error, ACE Party Bus Service of Houston will make every attempt to provide a replacement vehicle (may be through a 3rd party affiliate) that is equivalent to the original reservation. ACE cannot be held liable for missed reservations/appointments due to a service error.